FAQs - terrybiltonphotography
Are you prints suitable for homes, offices, business use, advertising or even gifts?
You bet!

Can I buy your prints?
Of course! When You've decided on the image you would like, simply click the "add to cart" button above the featured image. You can also purchase multiple images in one transaction. If you are having any difficulty at all please contact me and and I'll get you on your way to owning the prints you desire.

I'm looking for a specific product and / or size but it's not in the purchasing options. Can I still get it?

For sure! Simply click the "contact" button and shoot me your query. I have many other sizes and products at my fingertips that I can offer. The reason you don't see them all is to prevent overwhelming my valued customers with too many choices.


Will your watermark be printed on the images I purchase?

No. Rest assured the watermark is removed in the printing process.


What is Lustre paper?

Follow this link for a demonstration of Lustre finish.
http://help.smugmug.com/customer/portal/articles/93271


What is Metallic paper?

Follow this link for a demonstration of Metallic finish.
http://www.smugmug.com/prints/metallic-paper


What is a metal print?

Follow this link for a demonstration of a Metal print.
http://www.smugmug.com/prints/metalprints


What is Giclee canvas and Watercolour prints?

Follow this link for a demonstration of Giclee canvas and Watercolour prints.
http://www.smugmug.com/prints/giclee-canvas-watercolor


What is a thin wrap?

Follow this link for a demonstration of a thin wrap.
http://www.smugmug.com/prints/thinwraps


I'm having difficulty cropping the photo I want in the checkout process. Can you help with this?
Not a problem! You will not need to crop some prints as the size print you have chosen may match the image size. However, for some images you will need to custom crop the print. If you are unsure about this, after you have purchased your print/s simply click the "contact" link on my homepage and send me your query. No need to worry as your prints will not be printed and sent to you until I review and approve the crop. So rest assured you will receive the print as intended.

What payment methods do you accept?
Mastercard, Visa, American Express or Discover.

Is it safe to use my credit card on your website?
Absolutely! On any page where you are asked to enter billing information, you'll see the URL begins with "https://". That "s" tells you that you're entering your info into a secure form.

What currency does your website use?
Well...that's up to you! Simply click on the currency option in the right hand, top corner when selecting the product you want, then you're welcome to select whichever best suits you; US dollars, Canadian dollars, Australian dollars, British sterling or Euro.

How long can I expect to wait for my prints to arrive?
My printer is located in California so if you live within the United States you will have 4 different shipping options to choose from when checking out. Standard delivery is 6-10 days. However, for a little extra UPS can deliver in 1, 2 or 3-6 days. Your choice!
For anywhere else in the world, there are two different shipping options to choose from when checking out. Normal shipping will usually take 10-14 days but can be up to 21 days maximum, depending on your location. For a little extra, you can choose UPS worldwide expedited which will be in you hands in 5-7 days. Please note to allow 2 business days before prints are shipped to allow for the printing and packaging process.

Do you ship your prints anywhere in the world?
Definitely! They are carefully looked after and delivered to your door step wherever you are in the world.

What can I do if I'm not happy with the prints I have received?
If you are not happy with the quality of the prints you have purchased please contact me immediately. I pride myself in providing the highest quality prints and strive to impress all my customers. I will do my upmost to rectify any discontent you may have. Thankfully there has been none to date :)










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